Service Catalog Product Owner
Headquarters & Technology Center – Auburn Hills
Auburn Hills, MI
48326, US
Auburn Hills, MI
48326, US
Job Type:Full Time
Date Posted: March 12, 2025
Job ID: 2008270
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Job Overview
We are looking for an experienced Service Catalog Product Owner to lead the strategy, governance, and Operational Management of our ServiceNow Service Catalog. The ideal candidate will have a minimum of 5 years of relevant experience and will be responsible for ensuring the Service Catalog meets the needs of the organization and its users. This role requires a strategic thinker with strong leadership skills and a deep understanding of ServiceNow and IT Service Management (ITSM) best practices.
Key Responsibilities:
- Develop and implement Service Catalog strategy, ensuring alignment with organizational goals and ITSM processes
- Establish and enforce Service Catalog governance policies and procedures
- Monitor and maintain the health of the Service Catalog, ensuring it is accurate, comprehensive, and user-friendly
- Collaborate with IT and business stakeholders to define and document Service Catalog requirements
- Lead Service Catalog audits and reviews to identify and resolve issues
- Provide guidance and training to Service Catalog users and stakeholders
- Stay current with industry trends and best practices related to Service Catalog management and ITSM
- Manage Service Catalog-related projects and initiatives, ensuring timely delivery and quality outcomes
- Develop and maintain Service Catalog dashboards and reports to provide visibility into catalog health and performance
- The Catalog Product Owner would also be responsible to back up the CMDB Product Owner as necessary
Qualifications
Basic Qualifications:
- Bachelors degree in Engineering, Computer Science, or an Information Technology (IT) related field
- Minimum of 5 years of experience in Service Catalog management (including the Catalog Builder), ITSM, and related fields
- Strong knowledge of ServiceNow platform and Service Catalog module
- Proven experience in developing and implementing Service Catalog strategies and governance frameworks
- Excellent analytical, problem-solving, and decision-making skills
- Strong leadership and project management abilities
- Effective communication and interpersonal skills
- Ability to work independently and collaboratively in a global team environment
Preferred Qualifications:
- Masters degree
- Relevant certifications (e.g., ServiceNow Certified Implementation Specialist and ITIL 4.0)
FCA is proud to extend to its employees a compensation and benefits package that is designed to retain their talent and to motivate and reward job performance. Our present compensation program provides for competitive, market based salaries, and annual vacation and holiday time off. We make available a comprehensive health care benefits plan which, depending upon the employee’s role, includes medical, dental, vision and prescription drug coverage. We also offer a disability absence plan, group and optional life insurance program, savings plan, tuition assistance, and vehicle purchase and lease discounts for certain employees, and for their family and friends.
Note: Some of the benefits listed above may not apply to summer vacation replacement and temporary employees.
