Technical Advisor – North Georgia/North Carolina
South Business Center
Dallas, TX
75001, US
Dallas, TX
75001, US
Job Type:Full Time
Date Posted: January 14, 2025
Job ID: 2007504
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Job Overview
The Service and Parts Technical Advisor acts as a direct liaison between Stellantis, Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within the South Business Center. The Technical Advisor’s responsibility is to provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers. The Technical Advisor will motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer’s efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.
Job responsibilities include but not limited to:
- Provide phone and in-dealership technical assistance
- Troubleshoot and solve final repair attempt situations
- Represent Stellantis as subject matter expert (litigation/buybacks); CAIR updates needed for each involvement
- Manage dealership technical training requirements
- Provide support for C.A.G. / engineering – providing on ground request support
- Recall and Required Service Updates (RSU) follow-up and reduction
- Act as a quality feedback liaison
- Provide dealership consultation on the following: repair service agreements and facilities inspections
- Tools / equipment facility needs
- Customer experience and improved fixed first visit
- Repair shop process improvements and proactive business planning with a focus on the customer
Qualifications
Basic Qualifications:
- Bachelor’s Degree in Business, Automotive Technology, or related field
- 5 + years’ experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)
- Excel in building positive working relationships, customer satisfaction and issue resolution
- Self-motivated with demonstrated ability to achieve goals under minimal supervision
- Willing to relocate
- Required to travel domestically (61-80%) within district territory, overnights as required (>25%)
Preferred Qualifications:
- Dealership Experience
- ASE Certifications
- Body Shop experience
- Proven experience negotiating positive outcomes in formal settings and/or difficult situations
FCA is proud to extend to its employees a compensation and benefits package that is designed to retain their talent and to motivate and reward job performance. Our present compensation program provides for competitive, market based salaries, and annual vacation and holiday time off. We make available a comprehensive health care benefits plan which, depending upon the employee’s role, includes medical, dental, vision and prescription drug coverage. We also offer a disability absence plan, group and optional life insurance program, savings plan, tuition assistance, and vehicle purchase and lease discounts for certain employees, and for their family and friends.
Note: Some of the benefits listed above may not apply to summer vacation replacement and temporary employees.
