Field Warranty Area Manager -Montreal (Contract)
FCA Canada Inc. – Headquarters
Windsor, ON
N9A 5K3, CA
Windsor, ON
N9A 5K3, CA
Type d’emploi:Full Time
Date publiée: January 10, 2025
ID d’emploi: 2007522
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Aperçu de l’emploi
The Field Warranty Area Manager (Contract) works with FCA Canada dealerships to assist with improving service operations and warranty processes. The FWAM is the primary liaison between the manufacturer and the dealers within their assigned area for all warranty concerns. The FWAM is a dealer consultant helping with dealer processes in service operations and customer experience.
Responsibilities of the position will include:
- Act as the liaison between the manufacturer and retailer for warranty operations
- Observe and improve service operations processes
- Work with dealer to ensure service, parts, customer service and service lane consistently adhere to Stellantis service operation policies
- Troubleshoot and advise on warranty claim processing concerns, identifying areas for improvement
- Review warranty receivables to proactively identify any potential concerns
- Provide dealer guidance on:
- Claim and condition structure (data integrity)
- Service administration policy clarification
- Discuss pre-authorization requirements and processes
- Support and provide guidance to DSMs with all warranty operations requirements
- Review Fixed First Visit data and Repeat Repair claims
This position will be located in the Montreal, QC area.
FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.
Qualifications
Basic Qualifications:
- Minimum three (3) experience in automotive service facility environment
- Automotive dealership experience required
- Bachelor’s degree preferred. Alternatively, post-secondary education with minimum THREE (3) years warranty experience in an automotive dealership will be considered)
- Reside within the region with the ability to travel regularly within the assigned area
- Knowledge of warranty procedures and dealer documentation requirements
- Thorough working knowledge of vehicle mechanics, recommended servicing methods, available shop equipment, and diagnostic procedures
- Competency with Microsoft Office
- Ability to analyze financial data (financial statements)
- Outstanding oral and verbal communication skills in both languages
- Ability to function within a team environment and maintain a respectful working relationship with the dealer body
- Industry knowledge
- Legally eligible to work in Canada
Preferred Qualifications:
- Bilingual (English/French) skills are considered a strong asset
FCA est fière d’offrir à ses employés un programme de rémunération et d’avantages sociaux visant à conserver leur talent et à stimuler et récompenser le rendement professionnel. Le présent programme de rémunération propose des salaires concurrentiels, basés sur le marché, des vacances annuelles et des jours fériés. Nous offrons un régime d’assurance-maladie complet, lequel englobe, selon le rôle de l’employé, une protection médicale, dentaire, des soins de la vue et pour les médicaments. Nous offrons également un régime d’assurance invalidité, un programme d’assurance vie collective et facultative, un régime d’épargne, une aide financière aux études, des rabais à l’achat ou à la location d’un véhicule pour certains employés et pour leur famille et amis.
Remarque : Certains des avantages mentionnés ci-dessus peuvent ne pas s’appliquer aux employés temporaires et à ceux qui remplacent durant les vacances estivales.
