Technical Advisor – Houston
Houston Metropolitan Area – Houston
Houston, TX
77002, US
Houston, TX
77002, US
Tipo de puesto:Full Time
Fecha de publicación: January 14, 2025
ID de puesto: 2007506
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Descripción general del puesto
The Service and Parts Technical Advisor acts as a direct liaison between Stellantis, Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within the Central Business Center. The Technical Advisor’s responsibility is to provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers. The Technical Advisor will motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer’s efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.
Job responsibilities include but not limited to:
- Provide phone and in-dealership technical assistance
- Troubleshoot and solve final repair attempt situations
- Represent Stellantis as subject matter expert (litigation/buybacks); CAIR updates needed for each involvement
- Manage dealership technical training requirements
- Provide support for C.A.G. / engineering – providing on ground request support
- Recall and Required Service Updates (RSU) follow-up and reduction
- Act as a quality feedback liaison
- Provide dealership consultation on the following: repair service agreements and facilities inspections
- Tools / equipment facility needs
- Customer experience and improved fixed first visit
- Repair shop process improvements and proactive business planning with a focus on the customer
Requisitos
Basic Qualifications:
- Bachelor’s Degree in Business, Automotive Technology, or related field
- 5 + years’ experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)
- Excel in building positive working relationships, customer satisfaction and issue resolution
- Self-motivated with demonstrated ability to achieve goals under minimal supervision
- Willing to relocate
- Required to travel domestically (61-80%) within district territory, overnights as required (>25%)
Preferred Qualifications:
- Dealership Experience
- ASE Certifications
- Body Shop experience
- Proven experience negotiating positive outcomes in formal settings and/or difficult situations
FCA se enorgullece de ofrecer a sus empleados una compensación y un paquete de prestaciones diseñados para retener su talento y motivar y recompensar el desempeño laboral. Nuestro programa de compensación actual ofrece sueldos competitivos basados en el mercado, tiempo libre en los días festivos y vacaciones anuales. Ponemos a su disposición un extenso plan de prestaciones médicas el cual, dependiendo de la función del empleado, incluye cobertura médica, dental, oftalmológica y de medicamentos recetados. También ofrecemos un plan de licencia por discapacidad, un programa de seguro de vida opcional y grupal, plan de ahorro, ayuda económica para el pago de estudios y descuentos para la compra y arrendamiento de vehículos para ciertos empleados, así como para sus familiares y amigos.
Nota: Algunas de las prestaciones indicadas previamente pueden no aplicar a reemplazos durante vacaciones de verano y empleados temporales.
